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Terms & Conditions

A legal disclaimer

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Last updated: 02/02/2025 

These Terms and Conditions (“Terms”) govern the use of the Perth Airbnb Property Management website and services (“we”, “us”, “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Our Services

Perth Airbnb Property Management provides short-stay and Airbnb property management services, including but not limited to:

  • Listing setup and optimisation

  • Pricing and availability management

  • Guest communication and booking coordination

  • Cleaning and maintenance coordination

  • Property oversight and reporting

We act as a property management service provider and do not own or operate booking platforms such as Airbnb.

2. Property Owner Responsibilities

Property owners engaging our services agree that:

  • They have the legal right to rent the property as a short-stay accommodation

  • The property complies with all relevant local council, strata, and state regulations

  • Appropriate insurance is maintained, including short-stay and public liability cover

  • The property is safe, compliant, and accurately represented

  • All information provided to us is accurate and current

We are not responsible for penalties arising from non-compliance with owner obligations.

3. Guest Responsibilities

Guests staying in managed properties must:

  • Comply with house rules provided via booking platforms or welcome information

  • Respect neighbours, strata by-laws, and local noise regulations

  • Leave the property in a reasonable condition

  • Notify us promptly of any damage or issues

Serious breaches may result in termination of stay without refund, in accordance with platform policies.

4. Bookings and Payments

All guest bookings, cancellations, and refunds are governed by the terms and policies of the relevant booking platform (e.g. Airbnb).

Owner service fees, commissions, and payment schedules are outlined in individual management agreements.

5. Maintenance and Repairs

We may arrange maintenance and repairs as required to maintain safety, habitability, and guest experience.

For urgent or safety-related issues, we are authorised to approve reasonable repairs without prior owner approval.
Non-urgent maintenance will be discussed with the owner where practical.

6. Third-Party Service Providers

We may engage third-party service providers such as cleaners, tradespeople, and contractors.
While we take reasonable care in selecting providers, we are not liable for their independent actions or omissions.

7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for loss of income due to cancellations, platform outages, or market conditions

  • We are not responsible for guest behaviour, theft, or damage beyond amounts recoverable through booking platforms or insurance

  • Our liability is limited to the fees paid for our services during the relevant period

Nothing in these Terms excludes rights under Australian Consumer Law.

8. Indemnity

Property owners agree to indemnify us against claims, losses, or damages arising from:

  • Breach of these Terms

  • Property non-compliance or safety issues

  • Inaccurate information provided by the owner

9. Intellectual Property

All content on this website, including text, branding, and images, is owned by Perth Airbnb Property Management unless otherwise stated.
You may not reproduce or use this content without written permission.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with website security or functionality

  • Attempt unauthorised access to systems or data

We may restrict access if misuse is identified.

11. Privacy

Your use of our website and services is subject to our Privacy Policy, which forms part of these Terms.

12. Termination

We may suspend or terminate services where:

  • These Terms are breached

  • Non-payment occurs

  • Continued service presents legal or safety risk

Termination does not affect rights accrued prior to termination.

13. Governing Law

These Terms are governed by the laws of Western Australia.
Any disputes are subject to the exclusive jurisdiction of the courts of Western Australia.

14. Contact Us

For questions regarding these Terms, please contact:

Perth Airbnb Property Management
Email:
Phone:
Location: Perth, Western Australia

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Cancellation policy

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Cancellation Policy (Property Owners)

Last updated: [02/02/2025

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This Cancellation Policy applies to property owners (“Owner”, “you”) who engage Perth Airbnb Property Management (“we”, “us”, “our”) to provide short-stay and Airbnb property management services.

1. Cancellation by the Property Owner

Property owners may cancel their management agreement by providing written notice in accordance with the notice period outlined in their individual Property Management Agreement.

Unless otherwise agreed in writing:

  • A minimum notice period of 30 days is required

  • Management fees earned prior to the cancellation date are not refundable

  • Setup, onboarding, and administrative fees are non-refundable

2. Effect of Cancellation

Upon cancellation:

  • Existing guest bookings will continue to be managed until completion unless otherwise agreed

  • Owner payouts will be processed in line with platform schedules

  • Listings may be transferred back to the owner or deactivated at the end of the notice period

  • Access to systems, pricing tools, and management platforms will be removed

3. Immediate Termination

We reserve the right to terminate management services immediately where:

  • The owner breaches the management agreement or these policies

  • The property is found to be unsafe, non-compliant, or misrepresented

  • Required payments are not made

  • Continued management presents legal, safety, or reputational risk

Fees incurred up to the termination date remain payable.

4. Guest Cancellations After Owner Termination

If guest cancellations occur after an owner has given notice or terminated services:

  • Cancellations will be governed by the booking platform’s policies

  • We are not responsible for lost income or occupancy

  • Any platform penalties or impacts apply to the property owner

5. Transfer of Listings and Reviews

Where permitted by booking platforms:

  • Listings and reviews may be transferred to the owner

  • We do not guarantee the preservation of ranking, reviews, or visibility after transfer

  • Platform-specific rules apply

6. Force Majeure

We are not liable for cancellations or service interruptions caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Utility outages

  • Government restrictions

  • Platform outages

7. Australian Consumer Law

Nothing in this Cancellation Policy excludes or limits rights available under the Australian Consumer Law.

8. Policy Changes

We may update this Cancellation Policy from time to time.
The most current version will be available on our website.

9. Contact Us

For questions regarding this Cancellation Policy, please contact:

Perth Airbnb Property Management

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