Essentials Co-Host Package
Airbnb listing setup / optimisation ✔
Pricing & availability management ✔
Minimum stay & house rules setup ✔
Guest messaging (standard hours) ✔
Booking & calendar management ✔
Guest screening & reviews ✔
Performance overview (monthly) ✔
Cleaning coordination —
Linen & consumables —
Maintenance coordination —
Emergency response —
Owner reporting & optimisation advice. Limited
Hands-on property oversight —
Owner retains responsibility for: property compliance, insurance, and repair costs.
Essentials Co-Host Management The Essentials Co-Host package is designed for property owners who want professional support with their Airbnb listing and guest communication, while remaining hands-on with day-to-day property operations. This package focuses on getting the foundations right — pricing, availability, bookings, and guest experience — without full operational management. What’s Included Listing Setup & Optimisation We create or refine your Airbnb listing to ensure it is accurate, compliant, and appealing to guests. This includes description optimisation, photo guidance, and category alignment to improve visibility. Pricing & Availability Management We manage nightly pricing, minimum stays, and availability to reflect market conditions and seasonal demand, helping you maximise returns while maintaining booking quality. Guest Messaging & Communication We handle guest enquiries, booking confirmations, and standard pre-arrival and in-stay communication during normal business hours, ensuring guests feel supported and informed. Booking & Calendar Management We manage your booking calendar to prevent double bookings, confirm reservations, and ensure accurate availability across platforms where applicable. Guest Screening & Review Management We review guest profiles and manage post-stay reviews to protect your listing reputation and encourage positive guest feedback. Monthly Performance Overview You receive a simple monthly snapshot of bookings and performance so you can stay informed without being overwhelmed. What This Package Does Not Include The Essentials package does not include: Cleaning or linen coordination Maintenance or repair coordination Emergency response or on-site attendance Consumables management Physical property inspections These responsibilities remain with the property owner. Who This Package Is Best For Owners who live locally or have reliable on-site support Properties already set up for short-stay hosting Owners who want professional oversight without full delegation If you’re looking for hands-off management, our Complete Care or Boutique Signature packages may be a better fit. Services are provided in accordance with the Property Management Agreement Cleaning, maintenance, and third-party services are coordinated and billed separately Guest bookings, cancellations, and refunds are governed by booking platform policies Owners retain responsibility for compliance, insurance, and property condition Performance outcomes are influenced by market and platform conditions
Complete Care Package
Airbnb listing setup / optimisation ✔
Pricing & availability management ✔
Minimum stay & house rules setup ✔
Guest messaging (standard hours) ✔
Booking & calendar management ✔
Guest screening & reviews ✔
Performance overview (monthly) ✔
Cleaning coordination ✔
Linen & consumables ✔
Maintenance coordination ✔
Emergency response ✔
Owner reporting & optimisation advice. ✔
Hands-on property oversight ✔
Owner retains responsibility for: property compliance, insurance, and repair costs.
Complete Care Management The Complete Care Management package is designed for property owners who want reliable, end-to-end Airbnb management without the stress of day-to-day coordination. This package bridges the gap between strategy and execution — combining professional listing and guest management with hands-on operational oversight to keep your property running smoothly. What’s Included Listing Setup & Optimisation We create or refine your Airbnb listing to accurately represent your property and attract the right guests. This includes optimisation of descriptions, photo guidance, and category alignment. Pricing & Availability Management We actively manage pricing, minimum stays, and availability to reflect market demand and seasonality, helping balance occupancy with revenue quality. Guest Messaging & Communication We handle guest enquiries, booking confirmations, check-in instructions, and in-stay communication across extended hours to ensure guests feel supported throughout their stay. Booking & Calendar Management We manage your booking calendar to confirm reservations, prevent conflicts, and maintain accurate availability. Guest Screening & Review Management We review guest profiles and manage reviews to protect your property and maintain listing standards. Cleaning & Linen Coordination We coordinate professional turnover cleans and linen services to ensure your property is presented to a consistent standard for every stay. Maintenance Coordination We coordinate routine and reactive maintenance, liaising with trades where required and keeping you informed. Emergency Response We act as the first point of contact for urgent issues affecting guest safety or property function. Monthly Performance Overview You receive a clear monthly snapshot of bookings and performance. Who This Package Is Best For Owners seeking a hands-off approach Interstate or time-poor owners Properties requiring consistent operational oversight Services are provided in accordance with the Property Management Agreement Cleaning, maintenance, and third-party services are coordinated and billed separately Guest bookings, cancellations, and refunds are governed by booking platform policies Owners retain responsibility for compliance, insurance, and property condition Performance outcomes are influenced by market and platform conditions
Boutique Signature Management
Service Area
Included
Airbnb listing setup / optimisation. ✔
Advanced pricing & yield strategy. ✔
Minimum stay & house rules strategy. ✔
Priority guest messaging (7-day support) ✔
Booking & calendar management ✔
Enhanced guest screening & reviews. ✔
Performance reporting (detailed). ✔
Cleaning coordination. ✔
Linen & premium consumables. ✔
Proactive maintenance coordination. ✔
Priority emergency response ✔
Regular property inspections. ✔
Styling & presentation guidance ✔
Owner strategy calls ✔
Ideal for: high-value homes, design-led properties, and owners wanting minimal involvement.
More about Boutique Signature Package
Boutique Signature Management The Boutique Signature Management package is our premium, white-glove service for owners who want maximum care, discretion, and strategic oversight. This package is designed for high-value, design-led, or boutique properties where presentation, guest experience, and proactive management are essential. What’s Included Advanced Listing & Positioning Strategy We craft a refined listing strategy that positions your property for premium guests, including detailed optimisation, presentation guidance, and category alignment. Advanced Pricing & Yield Strategy We implement a tailored pricing strategy that considers demand patterns, event periods, and booking behaviour to optimise both revenue and stay quality. Priority Guest Communication We provide priority guest messaging and seven-day support, ensuring a seamless and responsive guest experience. Booking & Calendar Management We oversee bookings and availability with close attention to quality, pacing, and calendar flow. Enhanced Guest Screening & Reviews We apply a higher level of guest vetting and reputation management to protect your property and its positioning. Cleaning, Linen & Premium Consumables We coordinate professional cleaning, linen, and premium consumables to maintain a consistently high standard. Proactive Maintenance Coordination We proactively identify and coordinate maintenance needs to prevent issues before they impact guests. Priority Emergency Response We act immediately on urgent matters affecting guest safety or property integrity. Regular Property Oversight We conduct periodic property checks to ensure standards are being maintained between stays. Owner Strategy & Performance Reporting You receive detailed performance insights and access to strategy conversations focused on long-term optimisation. Who This Package Is Best For High-value or boutique properties Owners seeking minimal involvement Properties where guest experience and presentation are critical